Close

Registration

Profile Informations

Login Datas

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Shipping Information

Please note that as our pieces are handmade it can take up to two weeks to have your order completed.

If for any reason you need your piece/s urgently please let us know and we will fast track your request.  

 

Shipping And Handling - AUSTRALIA 

 AUSTRALIA POST - REGISTERED POST

INSURANCE: Yes
Items valued above $5000 will require an alternate shipping method, which will be confirmed with the purchaser via telephone and/or email

TRACKING: Yes (Call Australia Post on 13 13 18) or click here for more information.

SIGNATURE ON DELIVERY: Yes

ESTIMATED DELIVERY TIME: 3-5 business days from date of shipping

DESTINATIONS: Australia Wide

Shipping And Handling - INTERNATIONAL

AUSTRALIA POST - EXPRESS POST INTERNATIONAL SATCHEL

INSURANCE: Yes
Items valued at or more than $5000 will require alternate shipping methods, which will be confirmed with the purchaser via telephone and/or email

TRACKING: Yes (Call Australia Post on 13 13 18) or click here for more information.

SIGNATURE ON DELIVERY: Yes

ESTIMATED DELIVERY TIME: 5-10 business days from date of shipping

DESTINATIONS: Worldwide

Customs Fees And Import Restrictions

Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to research these fees and/or restrictions that are applicable and pay the incurred charges. We send all parcels through Australia Post and suggest that you check your country in the first instance at www.auspost.com.au. We also recommend contacting your local government body prior to ordering. e.g. customs & excise.

Missing Parcels

If your parcel hasn't arrived at it's destination in the timeframe expected, please call Australia Post on 13 13 18 and quote the tracking number from your shipping confirmation email. Alternatively, you can check online >>click here<<.  We also recommend visiting your local Post Office or Mail Centre to see if they are holding it for you.

Insurance Claims

UNDELIVERED PARCELS: All insurance claims are between William L. Griffiths and Australia Post. We will arrange for the insurance payment to be paid to your or we will replace your order if it is still available.

DELIVERED PARCELS: Insurance claims are between the customer and Australia Post. If you need to make a claim and need assistance in this process, please email us at metalcouture@gmail.com

Returns

Shipping costs are non-refundable on returns.

NOTE: All prices are in Australian dollars.